Return Authorizations

Most important, please be mindful of what you are ordering, insure that it is in fact what you need. We cannot be held liable if you order the wrong item. Click here if you are not sure what part(s) you need for your situation or "honey do" project. You may also email support@bedframeparts.com if you have any questions.

We understand that occasionally customers select an item and it just does not work for them. Because of this issue, we allow some purchases to be returned for store credit or a refund. Bed frames, bed rails and center supports cannot be returned. These items cost a great deal to ship and not worth the trouble for you go through to return them. Please insure you are ordering the correct size and type before ordering.

Please note that the item must be returned in the original box and the item must be in "like new" condition. All returns are subject to a 20% fee to cover inspection and repackaging costs. BedFrameParts.com can not refund delivery charges to or from the customer.  Click here for detailed information.

WHAT HAPPENS IF MY ITEM IS DAMAGED UPON RECEIPT?  In the event of damage, please make a note on the shipping paperwork, do not accept it. Do not sign for it unless you inspect it to insure the contents are not damaged. We have no way of proving that it was damaged by the shipper if you accept it. Scratches on bed frames and parts are not considered to be damage; bed frames and parts sometimes rub against each other during shipment and some scratching cannot be avoided.

Adjustable Bed